For the purposes of the UK Data Protection Act 1998 (as amended or replaced), the General Data Protection Regulation (EU) 2016/679 (the "GDPR") and other applicable European data protection legislation (together the "Data Protection Legislation"), we are the data controller of the personal information we hold about you.
PERSONAL INFORMATION WE HOLD ABOUT YOU
3.1 We collect personal information from you when you voluntarily submit information directly to us or through our website. This can include information you provide when you register to use the site, complete a form, provide feedback or reviews on our products or site, enter competitions through our site, correspond with us, purchase products from us, subscribe to our email lists or respond to surveys or promotions.
3.2 We also collect personal information indirectly from you such as information about the pages you look at on the site or the device you connect to the site with, or the products you add to your wishlist or basket.
3.3 We describe the categories of personal information we collect in more detail below:
(a) Contact details: such as your name, your email address, your telephone number and addresses associated with your account.
(b) Comments and opinions: such as feedback or reviews of our products or site, or when you respond to our surveys, competitions and promotions.
(c) Messages you send to us such as email and written correspondence.
(d) Payment and transaction information: we will keep records of the products and services you purchase from us and the payment method you use for the transaction.
(e) Your preferences: choices you make such as notification and messaging preferences or choices about how the site is displayed.
(g) Information about products you have looked at: We collect information about the products that you have looked at on the site or in our showroom, or that you have added to your basket or wishlist on the site.
(h) Information about how you use and connect to the online service:
(1) We collect information about how you use the site such as the pages and links you access, the time you access the site and duration you are on it, the website you come to the site from or go to after leaving the site and selections and choices you make when using the site.
(2) We also collect information about the computer or other electronic devices you use to connect to the site such as details about the type of device (which can include unique device identifying numbers), its operating system, browser and applications connected to the site through the device, your Internet service provider or mobile network, and your IP address.
(3) Typically, the information we collect about how you use or connect to the site is associated with your device and not you as a named individual. However, if you are logged into a registered account this information may also be associated with you directly.
(i) Information about your location: Other than information you choose to provide to us, we do not collect information about your precise location. Your device's IP address may help us determine an approximate location but this will be no more precise than the city, state or country you are using your device in.
(j) Information provided by other organisations: Other organisations may provide information that we associate with you where they are lawfully permitted to share it, such as contact details, demographic data, or Internet navigation information.
(k) Information from fraud and crime prevention organisations: If fraudulent or other criminal activity is suspected relating to your account, we may be provided with information by credit reference, fraud and crime prevention organisations.
2. WHAT ARE COOKIES?
Cookies are small pieces of data that are stored on your computer, mobile phone or other device. Pixels are small blocks of code on web pages that do things like allow another server to measure viewing of a Web page and often are used in connection with cookies. HTML5 Local Storage is a small database located inside your browser which web pages can use to store data to speed up their processing. We may use all three technologies from time to time, to help improve your user experience.
3. WHAT ARE COOKIES USED FOR?
4. WHAT TYPES OF COOKIES ARE USED BY ONE LONDON HOUSE, AND CAN I CONTROL THEM?
5. HOW LONG WILL COOKIES STAY ON MY BROWSING DEVICE?
The length of time a cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing. Persistent cookies stay on your browsing device after you have finished browsing until they expire or are deleted.
6. HOW TO MANAGE COOKIES FROM THIS WEBSITE
You can usually use the browser that you are viewing this website through to enable, disable or delete cookies. To do this, follow the instructions provided by your browser (usually located within the "Help", "Tools" or "Edit" settings). Please note that if you set your browser to disable cookies, you may not be able to access secure areas of the website and other parts of the website may also not work properly. For more granular control of the cookies used by our site, please see section 4 above.
Information about the cookies used by us may be updated from time to time, so please check back on a regular basis for any changes. The last modification date of this document is shown at the top of this page.