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Terms & Conditions

 

TERMS & CONDITIONS

This website is operated by One London House Ltd (“One London House”, “we”, “us” and “our”). We offer this website, including all information, tools and services on it, to you, the user, on condition that you accept the terms, conditions, policies and notices set out here.

By visiting our site or buying from us, you use our “Service” and agree to these terms and conditions (“Terms”), including any additional terms and policies referred to here or available by link. These Terms apply to all users of the site, including browsers, customers and anyone who contributes content.

Please read these Terms carefully before using our website. If you do not agree to them, please do not use the website or our Service.

Any new features or tools added to our store will also be covered by these Terms. You can see the current version at any time on this page. Our store is hosted by Shopify Inc., which provides the online platform that lets us sell our products to you.

Nothing in these Terms affects your statutory rights as a consumer.

SECTION 1 – ONLINE STORE TERMS

1.1 By agreeing to these Terms, you confirm that you are at least 18 years old, or that a parent or guardian is involved in your use of the site.
1.2 You must not use our products for any illegal or unauthorised purpose. You must not break any law, including copyright law, when using the Service.
1.3 You must not send any worms, viruses or other harmful code.
1.4 If you breach these Terms, we may suspend or end your access to the Service straight away.

SECTION 2 – GENERAL CONDITIONS

2.1 We may refuse service to anyone at any time for any lawful reason.
2.2 Content you send us (not including card details) may travel unencrypted over various networks. It may also be changed to meet the technical needs of those networks or devices. Card details are always encrypted when they are sent.
2.3 You must not reproduce, copy, sell, resell or exploit any part of the Service without our written permission.
2.4 Headings are for convenience only and do not affect the meaning of these Terms.

SECTION 3 – ACCURACY OF INFORMATION

3.1 We take care to keep the information on our site accurate and up to date. However, it is for general information only and may sometimes be incomplete or out of date.
3.2 The site may contain historical information, which is for reference only. We may update the site at any time but have no obligation to do so.

SECTION 4 – CHANGES TO THE SERVICE AND PRICES

4.1 Prices may change without notice. A price change will not affect an order we have already accepted.
4.2 We may change, suspend or discontinue the Service, or any part of it, at any time.

SECTION 5 – PRODUCTS

5.1 Some products are available only online and may be in limited supply. Returns and exchanges are handled under our Returns Policy.
5.2 We make every effort to show the colours, finishes and images of our products accurately. However, we cannot guarantee that your screen will show them exactly. Please also see the Warranty and Finish Information below.
5.3 We may limit the sale of any product to any person, region or jurisdiction, and we may limit quantities. Product descriptions and prices may change, and we may discontinue any product at any time.
5.4 Many of our pieces are made or finished to order. If goods are made to your specifications or clearly personalised, the statutory 14-day right to cancel may not apply. Please see our Returns Policy for details.
5.5 All products we sell are covered by your statutory rights. This includes the right to goods that are of satisfactory quality, fit for purpose and as described.

SECTION 6 – ORDERS, BILLING AND ACCOUNT INFORMATION

6.1 We may refuse or cancel any order. We may also limit the quantities bought per person, per household or per order. This includes orders placed using the same customer account, the same payment card, or the same billing or delivery address. If we change or cancel your order, we will contact you using the email address, phone number or billing address you gave us. If we cancel, we will refund any payment you have made.
6.2 We may limit or refuse orders that appear to be placed by dealers, resellers or distributors.
6.3 You agree to give us current, complete and accurate details for every purchase. You also agree to update your details promptly, including your email address and payment details, so we can complete your order and contact you.
6.4 For more information, please see our Returns Policy.

SECTION 7 – PAYMENT, RETENTION OF TITLE AND CHARGEBACKS

7.1 Payment. Unless we agree otherwise in writing, full payment is due when you place your order.

7.2 Retention of title. Ownership of the goods does not pass to you until we have received payment in full, in cleared funds, for the goods and all related charges, including delivery. Until then, the goods remain the property of One London House Ltd.

7.3 Risk. The goods become your responsibility once they are delivered to you or collected by you.

7.4 Your obligations while we own the goods. While ownership remains with One London House Ltd, you must:
(a) keep the goods safe, in good condition and identifiable as our property; and
(b) not sell, give away, lend, charge or otherwise dispose of them.

7.5 Chargebacks and payment reversals. This applies if you, or anyone acting for you, raise a chargeback, payment dispute or payment reversal with PayPal, your credit or debit card provider, or any other payment provider, and the payment is reversed, cancelled or withheld from us. In that case, the payment will be treated as never having been made. Ownership of the goods will transfer back to One London House Ltd, and remain with us, with immediate effect. Section 7.4 will then apply.

7.6 Recovering our goods. Where ownership remains with us or returns to us, you must, if we ask:
(a) make the goods available for us to collect at a reasonable time; or
(b) return them to us.
We may also take legal action to recover the goods or the amount owed. Where the law allows, we may also claim the reasonable costs we incur as a result.

7.7 Please talk to us first. If there is a problem with your order, please email hello@onelondonhouse.com before raising a dispute with your payment provider, so we can try to resolve it. This section does not affect your statutory rights, including your right to a refund for faulty goods or goods that are not delivered.

SECTION 8 – THIRD-PARTY TOOLS

8.1 We may give you access to third-party tools that we do not monitor or control.
8.2 These tools are provided “as is” and “as available”, without any endorsement from us. Your use of them is at your own risk, and you should read and accept the provider’s own terms before using them.
8.3 Any new services or features we offer through the website in future will also be covered by these Terms.

SECTION 9 – THIRD-PARTY LINKS

9.1 Some content, products and services on our site may come from third parties.
9.2 Links to third-party websites are provided for convenience only. We are not responsible for the content, accuracy, products or services of those websites. Please read their policies carefully before making any transaction. Any questions or complaints about third-party products should go to the third party concerned.

SECTION 10 – COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

10.1 You may send us ideas, suggestions, proposals or other material, whether we asked for it or not (“comments”). If you do, you agree that we may edit, copy, publish, distribute, translate and otherwise use those comments in any medium. We do not have to keep comments confidential, pay for them or respond to them.
10.2 We may, but do not have to, monitor, edit or remove content that we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes anyone’s intellectual property or these Terms.
10.3 You agree that your comments will not infringe anyone’s rights, including copyright, trade mark and privacy rights. They must not contain defamatory, unlawful, abusive or obscene material, or any virus or malware. You must not use a false email address or pretend to be someone else. You are solely responsible for your comments and their accuracy.

SECTION 11 – PERSONAL INFORMATION

How we use your personal information is set out in our Privacy Policy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

12.1 Our site may sometimes contain typing errors, inaccuracies or omissions, for example in product descriptions, prices, promotions, delivery charges, delivery times or availability. We may correct these at any time. If an error affects your order, we will contact you before going ahead. If we cancel your order, we will give you a full refund.
12.2 Apart from where the law requires it, we have no obligation to update, amend or clarify information on our site.

SECTION 13 – PROHIBITED USES

You must not use the site or its content:
(a) for any unlawful purpose;
(b) to encourage others to carry out unlawful acts;
(c) to break any regulations, rules or laws;
(d) to infringe our intellectual property rights or anyone else’s;
(e) to harass, abuse, insult, harm, defame, intimidate or discriminate against anyone;
(f) to submit false or misleading information;
(g) to upload or send viruses or other malicious code;
(h) to collect or track other people’s personal information;
(i) to spam, phish, crawl or scrape; or
(j) to interfere with or get around the security features of the Service or any other website.
We may end your use of the Service if you break any of these rules.

SECTION 14 – OUR RESPONSIBILITY TO YOU

14.1 We do not guarantee that our website will be uninterrupted, secure or error-free, and we may suspend it at any time.
14.2 If we break these Terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss is foreseeable if it is obvious it will happen, or if we both knew it might happen when the contract was made. We are not responsible for loss that is not foreseeable.
14.3 We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your statutory rights in relation to the goods.
14.4 Our products are for domestic and private use. If you use them for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

SECTION 15 – INDEMNITY

You agree to compensate One London House Ltd, our officers, employees, agents and suppliers for any reasonable losses, costs (including reasonable legal fees) or claims made by a third party that arise from your breach of these Terms or your breach of any law or of anyone else’s rights.

SECTION 16 – SEVERABILITY

If a court or other authority decides that any part of these Terms is unlawful or unenforceable, that part will be removed and the rest of these Terms will continue to apply.

SECTION 17 – TERMINATION

17.1 Any obligations and liabilities that arose before termination will continue after it.
17.2 These Terms apply until you or we end them. You can end them at any time by telling us you no longer wish to use our Service, or by stopping using our site.
17.3 If you break these Terms, we may end them and deny you access to the Service. You will remain liable for any amounts due up to the date of termination.

SECTION 18 – ENTIRE AGREEMENT

18.1 If we do not enforce any right under these Terms straight away, we can still enforce it later.
18.2 These Terms and any policies we post on this site form the entire agreement between you and us about the Service. They replace any earlier agreements, communications or proposals, including earlier versions of these Terms.

SECTION 19 – GOVERNING LAW

These Terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts of your home country.

SECTION 20 – CHANGES TO THESE TERMS

We may update or replace any part of these Terms by posting changes on this page, so please check it from time to time. The Terms in force when you place an order will apply to that order.

SECTION 21 – CONTACT US

Questions about these Terms should be sent to hello@onelondonhouse.com.
One London House Ltd is a company registered in England and Wales (company number [ADD NUMBER]). Registered office: [ADD ADDRESS].

WARRANTY

This warranty is in addition to your statutory rights and does not affect them.

Our furniture is made from natural materials. Natural variations in colour, texture and grain, physical distressing and other features of wood furniture and its materials are part of each piece’s character and are not defects.

General limitations

  1. Aftermarket treatments. This warranty does not cover pieces that have had aftermarket protective treatments applied after the original packaging was opened.
  2. Delivery damage. Please check your goods when they arrive and tell us about any damage within [48 hours] of delivery so we can put it right.
  3. Normal home use only. This warranty covers normal domestic use. It does not cover damage caused by negligence, misuse, accidents, improper care or maintenance, or exposure to water, salt air or chemicals. It also does not cover use the product was not designed for, commercial use (including rental, business or institutional use) or ordinary wear and tear.
  4. Handmade variation. Our products are made from natural materials and are often handmade, so there will be small variations from piece to piece. These are not defects.
  5. Stone and marble. Stone and marble naturally contain veins, hairline fissures, pores and colour variations, and these are not defects. Stone is porous, so spills left to soak in may not come out. Use coasters or a tablecloth, and wipe up spills straight away.
  6. Leather. Full-grain leather is a natural product. Wrinkles, folds and scars are part of its character and are not defects. For everyday dusting, use a clean, dry cotton cloth.
  7. Sunlight. Sunlight will change the colour of wood, finishes and fabrics over time. This is not a defect.
  8. Temperature and humidity. Extreme temperature or humidity can make wood and finishes shrink, swell, warp or split, and can make glued joints fail. This damage is not a defect.
  9. Objects left on the surface. Lamps, vases and bowls can soften and mark the finish if left in direct contact with it for a long time. This is not a defect. Place felt or leather pads under such items to protect the surface.
  10. Chemicals. Products such as nail varnish remover or alcohol will damage the finish, and this is not a defect. Wipe up spills or damp straight away with a clean cloth, wiping with the grain. First wipe with a soft cloth dipped in mild soapy water and wrung out. Then wipe with a second clean cloth, and dry thoroughly with a third.
  11. Woven materials. Wicker, seagrass and similar woven materials are made of individual strands that can move. This can reveal unfinished areas, or the finish may peel slightly where it bridges strands. These are not defects. To clean, dust or vacuum the frame. Sponge spills with mild soapy water, then rinse and wipe dry.
  12. Indoor use only. Our products are not designed for outdoor use. Images on our website may show items outdoors for styling purposes only. Damage caused by exposure to outdoor conditions is not a defect.
  13. Colour accuracy. We aim to show our finishes, fabrics and materials accurately in our catalogues and on our website. Lighting and screen or printer quality vary, so some colour variation is possible.

FINISH INFORMATION

We offer a range of finishes. Each piece is finished by hand over several stages. We work to a consistent standard, but every piece will be unique because of the individual attention each order receives and the hand-applied techniques involved. Natural differences in wood species, grain and colour also affect the final look.

Because finishing is done to order, pieces finished together will match most closely. If you’d like several pieces in the same finish, we recommend ordering them at the same time. Striping or accenting is available on some items. This is very labour-intensive handwork, so the look will vary from piece to piece.